Warranty Policy

At Vossir, a brand owned and operated by OXXAL LLC, we take great pride in the craftsmanship and quality of our jewelry. Every piece is created with care, and we want you to enjoy it with confidence. This Warranty Policy explains the coverage and limitations of our limited warranty.

Company Address:
7402 Lockport Place, Suite E,F
Lorton, VA 22079, United States

Contact Email: info@vossir.com

Limited Warranty Coverage

All Vossir jewelry is covered by a 6-month limited warranty beginning on the date of delivery.

Our warranty covers:

  • Manufacturing defects

  • Structural issues

  • Missing stones upon arrival

  • Poor craftsmanship or soldering defects

If a defect covered by our warranty appears within the warranty period and is not caused by misuse, we will repair or replace the item at no cost.

What Is Not Covered

This limited warranty does not cover the following:

  • Normal wear and tear

  • Tarnishing or discoloration caused by exposure to moisture, perfumes, lotions, sweat, or chemicals

  • Scratches, dents, or bending due to regular use

  • Lost jewelry or missing components

  • Damage from accidents or improper handling

  • Damage caused by unauthorized repairs or modifications

  • Broken chains or clasps resulting from force, pulling, or snagging

  • Improper storage or cleaning

Please note: 925 sterling silver may naturally tarnish over time, which is normal and not considered a manufacturing defect.

How to Submit a Warranty Claim

If you believe your jewelry has a manufacturing defect covered by our warranty, please contact us:

info@vossir.com

Include the following:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the defect

Our team will review your claim and respond within 2–3 business days.

If approved, we will either:

  • Repair the item

  • Replace it with the same or a comparable model

If the item is no longer available, store credit may be issued.

Warranty Shipping Guidelines

  • Customers are responsible for shipping the item to us for inspection.

  • If the claim is approved, Vossir will cover the shipping cost to send the repaired or replacement item back to you.

  • If the claim is denied, return shipping fees are the customer’s responsibility.

Out-of-Warranty Repairs

If the damage is not covered by our warranty, we may still offer a paid repair service depending on the jewelry type and level of damage.
To inquire about repair services, contact info@vossir.com.

Legal Notice

This limited warranty provides specific legal rights.
Your additional rights may vary depending on your state or region under applicable consumer protection laws.